Terms & Conditions

Privacy Policy
Custom Plate Fames collects personal information directly from the customer in a transparent manner and only collects personal information that has been directly supplied by the customer through online orders, quote and email enquiry forms
Custom Plate Fames collects personal information for the sole purpose of processing customer orders. Custom Plate Fames complies with the Privacy Act and will only be used to conduct its lawful business relationship with the customer and to maintain its legal, regulatory or operational requirements.
Any personal information collected will only be disclosed where it is reasonably necessary to comply with the law, to comply with any legal process, to complete any transaction authorised by the customer and to collect any outstanding monies that may be owing by the customer
Any personal or payment information collected on this website is made through PayPal.

Refund Policy
The customer may request a refund in the following events:
Where the Plate Frames have been delivered in a faulty or damaged condition.
Where the printing is incorrect to the order information provided by the customer.
In any other event there shall be no entitlement to any refund.

To request a refund the customer must:
Make the request within 7 days of receiving the Plate Frames
Provide a written refund request outlinig the reason for the refund with a photo attached of the Plate Frame to orders@customplateframes.co.nz
Return the Plate Frames in an unused state to Custom Plate Frames, PO Box 76572, Manukau City 2241, Auckland, New Zealand

In the event that any refund be made to the customer it shall be made using bank transfer as using PayPal may delay the payment and fees may apply

Pricing policy
All products are priced in New Zealand dollars and include G.S.T and postage. Prices are subject to change at any time.

Usage Policy
Every effort has been made to ensure the information contained on this site is accurate however Custom Plate Fames reserves the right to change any or all information at any time without further notice. All information on this site should be considered a guide only and confirmed with a representative of Custom Plate Fames.

Using AA Smartfuel
AA Smartfuel rewards are redeemable in a single fill up to a maximum of 50 litres.
Correct card number must be provided during online check-out.
AA Smartfuel discounts issued by Custom Plate Frames will process to your account within five (5) business days of purchase.
TradeMe auctions and Custom Plate Frame vouchers being redeemed are excluded from AA Smartfuel savings